Refund policy

RETURNS, REFUNDS & OUR GUARANTEE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

MAJOR PROBLEMS

If a product has a major problem, you can choose a full refund or a replacement. Refunds are paid in full, with no deduction for use.

MINOR PROBLEMS

If a problem is minor, we will repair or replace the item free of charge within a reasonable time. If we cannot do this in a reasonable time, you may have it repaired elsewhere and claim reasonable costs from us, or request a refund or replacement instead.

CHANGE OF MIND

We do not offer refunds or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law.

HOW TO REPORT A PROBLEM

Contact us at currentcollective.CS@outlook.com with your order number and clear photos or video of the issue. In almost all cases you will not need to send the item back to us - most claims are resolved directly from the evidence you provide, and we arrange a replacement or refund on that basis. If a physical return is genuinely required for a specific issue, we will contact you with instructions and cover reasonable return shipping costs.

We are responsible for resolving your claim - you will never be asked to deal directly with our supplier.